TERMS OF TRADE

THANK YOU for taking the time to read the Raw and Pure Limited online shop policies. Our goal is that you will experience a pleasant transaction and be delighted with your purchase. We strive to offer high-quality products and a professional service. Please feel free to contact us if you have any questions.

We are certain you will be delighted with your Raw and Pure Limited purchase, however, if you are unsatisfied in some way, please let us know, and we will happily address your concern.

Currency

All prices quoted on the Raw and Pure website are in New Zealand dollars.

Returns Policy

Every effort is made to ensure you receive a high-quality product. All of our products are checked and securely packaged before dispatch and leave our premises in perfect condition. If you receive your goods and they are damaged or you are unhappy with the condition of the product, please contact us immediately. We will endeavour to replace the product/s.

If the product was damaged in transit please return the product and the packaging, as the courier may need to see this as part of the claims process that Raw and Pure Limited will initiate.

Please note this only applies to products bought directly from Raw and Pure Limited by the internet, email or telephone order.

Cancellation

If you wish to cancel your order before it has been dispatched please do so by emailing info@rawandpure.co.nz.  There is no administration charge; you will be refunded the cost of your product and the freight cost.

Credit Cards

Customers credit cards numbers will not be collected and stored by the Raw and Pure Limited, trading as Raw and Pure website. This is handled by a 3rd Party secure payment provider.